Customer Testimonials
Very easy to work with on buying car
Maryssa was very helpful and patient with me throughout the process This was my fourth car that I have purchased from Spitzer and I will continue to be a loyal customer in the future!
Maryssa was amazing!! Just got my first car and I couldn’t be more happier!
Polite, knowledgeable and professional It was actually Maria that helped me. She was awesome and helpful
Paul Hart is a great representative for Kia. Very knowledgeable and help of the car I purchased. Will definitely return to your dealership. Thank you again
Great easy experience! Marissa was awesome. Financing was very painless. I loved the whole experience.
This is my second car from this dealership very nice people we really like are new car thanks
Lane and Joy were great! Both of them were very informative when I was searching for a new car. Grateful for their dedication 🙂
We were misled. We were told the car had certain features. But, it didn't. It was supposed to have an automatic trunk release. It didn't. We tried to correct this. We called the next day, but Mayrissa and the manager were not in. She called the following day and made an appointment to drive back up (an hour away)so that she could show me where it was. But, it didn't have one. That was a deal breaker. The manager wouldn't see us to correct their mistake. We are seniors. My husband is in bad health. ... Read More DealerRater - Oct 16, 2026
Everyone was very pleasant. No hard pressure to buy a new car. Explained a lot of the new things I didn't have. Will just take sometime to get use to it
Had the parts I needed and got me right in. Other service provider took over a week to try to get my parts and never called back.
Lane did such a great job and really took the time to help me find exactly what I wanted in a car. I’m absolutely in LOVE with my Kia.
I love kia this is my 3 car from there and the nicest people you can meet. i like Paul knows his stuff about the kia I bought .nice young man keep up the good work. I love my kia and I would buy another one.
Fine Have bought 3 cars there in last 2 years No Wwwwwww Nope ????? Hahaha
Do not buy tires from here we purchased tires around maybe 1.5 years ago. We have put maybe 20k miles on them. I had to go to a local tires shop and get them replaced because they all had lumps and was causing my car to shake horribly. I called to ask about the warranty and they guy said there was nothing they could do they were past that time. What kind of tires have such a bad warranty?? We didnt even pick out the tire they did. Pure junk, to not last that long and the price we paid. Be ... Read More Google - Oct 6, 2026
Maryssa was a great salesperson and the experience was smooth and easy. I would recommend!
Maryssa was great!
The staff was good overall, except for one person who I believe is the manager. His communication was extremely rude. The rest of the staff was ready to help us get the vehicle out, but because it was already 7:05 PM, he didn’t even bother to greet us or help. A little basic human decency would have gone a long way.
Lane was great!!! Really helped me when I found myself in a pinch. Thank you so much!!
I took my vehicle to have some items checked. Was very happy that the work needed was able to be affordably completed the same day. Very thankful, although I had to wait awhile, that the needed repairs were able to be fitted into their schedule for the day and I didn't have to make another appointment for them to be done.
If your looking for good honest opinions and people and exceptional customer service this is the place for you.
I stopped by a couple of weeks ago to check out the new Telluride hybrid. Matt met me in the lot and answered all my questions. He was easy and great to work with. The whole process was straightforward and painless. I would highly recommend Kia Spitzer and especially Matt although I found all their staff to be very friendly. Update: I stopped this week to ask a couple of questions and Matt patiently walked me through all of them.
Brian helped us with purchasing a 2026 Kia carnival. When I say he was amazing I feel like that is an understatement. Really made us feel welcomed and comfortable explained everything to us. I would recommend spitzer kia if you’re looking to buy a car and ask for Brian!!
Matt Cline and maryssa claytor were amazing they helped me and my brother just months apart with extremely tight and tough situations to work with that any other dealer would have told us we are sol
Terrible customer service and brought my car in for a warranty combustion cleaning and they ruined my starter and fowled my plugs and there was no accountability for there service dept ruining a part. Claimed it was failing prior to service but did not have any record of inspection being done to prove that it was failing. Only after it failed mid combustion cleaning test was I notified saying I had to pay $1200 for a new starter. Clearly the starter was overworked and all the grit and grime from the combustion cleaning was pushed to the starter that had only 50... Read More Google - Sep 16, 2026
I love my new 2027 kia seltos and Lane was super friendly and helpful! We traded in my kia k5 and were in and out of there on a Saturday within two hours. Thanks again Lane for all your help!!!
The process of buying the car went well but follow up issues were not handled correctly.
Incredible experience at Spitzer this week! I had an appointment to look at a new car at 6 pm & purchase was complete by 7:15! Maria even took the time to show me how to use the app, various car features, and connect to car play. Outstanding service !
I had a really good experience here buying a new car. Lane and Alex (vip manager) were both very helpful with this whole process.
Came in to look at a used minivan and trade in our old one. Feel like it was an average experience and honestly left feeling not great about the transaction. The sales guy kept coming back to us with the exact same number just divided out differently and didn't think we would notice that he was playing games. The only reason we ended up going with the purchase was there was not another minivan we liked in the 100 mile area. If we had other options we would have gone with those.
I went to get my first car, I was helped with a very experienced, kind man named lane Lafleme. It was very fast and a very pleasant experience 10/10 I recommend getting your car through him!!!
It was nice, clean, and everyone there was very courteous and helpful. Intelligence, I know the financing process can be time-consuming, but I felt like things could’ve been a little more streamlined. But it wasn’t a bad experience and I felt good when I left there with a new car.
If I could give a 0 Star I would. I have made 2 payments and my engine light came on. They are claiming that the damage was from a rock in the road so the warranty will not cover it and to fix it will be $850. I got an additional warranty for $4K and still got screwed. NEVER BUY FROM THESE PEOPLE!
Worst experience of my life. They do not stand buy their product. I traded the car just so I don't have to ever deal with them again.
Great experience. Very knowledgeable and the staff is very friendly I purchased a 2026 K5. AWD. Nice design and a very smooth ride
10/10 experience buying our new vehicle from Spitzer Kia! Our salesman Matt was fantastic to deal with. This was my first time shopping with Spitzer. Thank you for a great experience. Will definitely be back for future car purchases!
The day I bought my car, brand new with like 50 miles on it, I remember thinking, okay, maybe this place is going to be great (compared to my last experience at another dealership). Boy was a wrong. First issue, they can’t find the second key to my brand new car. I get told they will mail it to me when they locate it. Then my breaks were squeaking, loudly in reverse. I call to ask how the warranty works because that doesn’t seem right to me with a car having 3,000 miles on it. I get told, I have ... Read More Google - Jul 27, 2026
I am extremely disappointed with the experience I had at Spitzer Kia in Mansfield. I brought my vehicle in for what should have been a straightforward oil change to begin an oil consumption test. Instead, I left feeling misled, frustrated, and with very little confidence in the information I was given.
The biggest issue was the repeated inconsistencies from the service advisor. I was initially told my oil pan had a crack under the drain plug. When I questioned how anyone could determine there was a crack underneath the drain plug without first removing it and draining the oil, the ... Read More Google - Jul 21, 2026
Lane Lafleme was an excellent salesman. He was enjoyable to work with and had me driving in a new car in no time at all.
they are not doing the services they say they are, i pd over 400$ for an oil change and tans flush. They did not do any of the other service i pd for. when confronted about it they said my air filter was clean, um no its black and then they took it upon them self's to say my tires were not good enough to rotate i pd for all of these services. you get 0 stars but it wont let me post unless i click at least one
Very knowledgeable and kind people Matthew Cline is an amazing salesman and deserves a raise
Bryan has great customer service skills. He was very welcoming and friendly. He made us feel comfortable right away. I would absolutely recommend him to others!
After always buying I decided to lease this time. Self-employed people get some tax breaks when they lease. Parker Laws helped me and it seriously was the easiest, fastest transaction I’ve had! I feel like buying a car is almost as bad as buying a phone. I test drove for a bit, made my choice and he did the paperwork in about 90 mins. Easy peasy. If you’re in the market visit Spitzer and find Parker! Very knowledgeable about the car and set the infotainment center up before I left! That was big because damn these things are getting ... Read More Google - Jul 6, 2026
It was quick and he tried to find what cars I was looking at online but unfortunately they was at other dealerships which wasn't a big deal. He tried to get me to buy a suv which in the beginning I was looking at the beginning but I ultimately decided to change and go with a car for long term. And even though I wasn't really wanting to buy brand new I ultimately decided to go that route since it be best for what I plan to do.
Very Friendly And great, Fast and will work for your Needs Matt is a very polite young man would Recomend him to my friends for their auto needs
It was a busy day at the dealership but I never felt like I was less important than any other guest. I was greeted promptly and all my questions were answered. They got me financed and out the door fairly quick!
Was so happy with my purchase! Thank you Lane!!
Lane at Spitzer of Mansfield was amazing and definitely sold us on this amazing car for an amazing price. He was honest about everything and didn’t pressure to sell like most car sales people do.
Good. Parker was helpful and not pushy. Friendly. Detail took a bit longer than I hoped for but that was okay.
This is the second kia I have purchased from Ron and it has always been a pleasant experience the whole staff is courteous and helpful.
Matt Cline was amazing and helped me purchase my brand new Kia Carnival!
We bought a 2026 Kia Carnival. I love it. However we had an appointment today at 11:00 a.m. to have it inspected and an oil change. My husband asked for it to be washed as well. Almost 3 HOURS for an inspection and oil change and still no car wash. I'm sorry but when you have an appointment that means you're scheduled. I can understand running a few minutes behind. I'm sure if you're behind on your payment they wouldn't like that so well. Horrible customer service today.
If this will help one person not get screwed over by the place I'll be happy! We bought a 2019 Ford Edge from them in April. We were reassured multiple times the car would be throughly inspected and not sold if it had any issues. Two day after bringing the car home the engine light came on. Called and spoke to Greg in the service department and he told me to get him an estimate and he'd see what he could do to have it covered. Ended up being an Evap sensor, under a $100 to fix so we just ... Read More Google - Jun 25, 2026
I highly recommend Ron Stephan! He has helped my family numerous times throughout the years. He listens to what we’re looking for, guides us through our decisions, and ensures we receive every discount we qualify for. He has never made us feel pressured or uncomfortable. If you’re looking for a car guy who listens, Ron is your guy!
I spoke with Dan in service regarding a recall on my Kia K5. He was very professional, informative, polite, and nice.
Matt was an awesome person to work with. He was friendly, we cracked jokes with one another. He was very helpful in getting me in a new car.
This was my first time ever buying a vehicle, I am switching jobs from Mount Vernon to Columbus and was NOT driving my truck all the way to Columbus so I was in the looks for a car, a very specific one. I wanted a 2026 Kia K5 AWD GT-Line. Blacked out, brand new, with the black seats.Then I met Matthew Cline. I gave spitzer a call and told the salesman what I was looking for and he said they had them on the lot. So Matt took my number and texted me to set up a day to come ... Read More Google - Jun 10, 2026
This my second time purchasing a car from KIA. Ron Stephans is awesome. I had him both times and he is great at his job, highly recommended.
They were incredible and were ready to take care of any questions or concerns, highly recommend! If I had to go through any dealer to get a vehicle again I would choose them everytime!
Loved working with Ron at Spitzer KIA Mansfield so much that our family purchased 2 vehicles in one week from him!
Can not say enough about the Spitzer Kia Dealership in Mansfield, Oh. They were great to work with. I am very happy with my buying experience there. And would definitely purchase from them again.
Okay This is my second time purchasing a vehicle from here, Ron Stephans is awesome both times I have had him a as salesman.
My husband and I came here in need of a vehicle. After dealing with several, stubborn salesman (from other dealerships,) that refused to negotiate, we came here to look at a Kia carnival.
Bryan Howell was an honest, kind, and understanding salesman. He answered any and all questions regarding the kia we were looking at, understood a deal was made online, and honored it without any hassle, or talking us out or into anything. He was straight forward, and got right down to business, which made it very easy to work with him, and everyone was on the same page ... Read More Google - Jun 1, 2026
Great experience as always, Matt was great. I will definitely be back and would recommend
Matt went above and beyond while helping get me into my new car. I would and have shoped spitzer on different occasions and will continue to do the same in the future thanks matt
Ron was great. Second car we bought from him. Plan on buying another telluride next year.
Let me tell you a story about a German kid with a French name...Lane LaFleme. The moment we walked into the dealership he made us feel at home, he was sincere, knowledgeable and you could tell he loves what he does. We were looking to test drive some cars to decide what to lease next, since I have never "loved" any of the cars I had. Lane assured me he would help me find a car that I loved, and that he did. The Dream team of Lane, Nate and Anthony worked their magic to get us ... Read More Google - May 22, 2026
Great working with Lane to purchase our 2027 Telluride.
I want say how amazing my sales guy Ron is he’s very knowledgeable and very up front with you. He doesn’t bull crap you around he’s very up front with everything. I will definitely go back when I get another vehicle.
Matt Cline was honest and a great sales person to work with. He knew what I needed and made sure I left happy.
Can never say enough about any of it! It's all great across the board! The dealership feels so comfortable in every way that you feel as you're visiting long known friends/family!
I really don't have anything to complain about every time I visit you know it feels like I'm visiting a family member you get treated with respect
Desirae was very welcoming and polite! I was able to watch my car being serviced from the window in the waiting area. Your service technician was very efficient and did everything I hoped he would do! Thanks
As far as the oil change, that was spot on. No complaints there. The service advisor Dan Varga was very friendly and professional. My complaint is on the dealer recommended services of fuel induction for $219.95 and differential/transfer case for $249.95. My car starts well, runs smoothly and the check engine light is not on. Also, in Nov. 2012 Kia issued service bulletin 058 for fuel induction cleaning/ flushing. It stated that this is not a recommended or required maintenance procedure. For the differential/transfer case, they recommend that they be inspected every 37,500 miles or 48 months, and that the oil be changed anytime ... Read More DealerRater - Apr 22, 2026
I was estimated and hour and a half. Returned at the hour and a half mark to pick up my car. When I returned the car was also finished and pulled back around to pay and leave. I then waited an additional 40 minutes to check out. Upon checking out y'all had difficulty finding my prepaid services I signed up for so that took additional time to find that in the system and sort out my bill to pay and leave.
Excellent company. The service department is great. Bring your car in and a promise it you’ll have it the next day you have it the next day great service.
I tried to order a back up camera for my Kia Soul and service mixed it up with my K5. I was put on hold twice and hung up on. No one called me back to confirm my order, and just a lot of confusion on Kia service part. I think I will go elsewhere.
Quick service clean Staff was friendly they got right in service was done in a timely maner
Needs better tech's to figure out your issues with your vehicle! And Service Advisor needs to be more on hand!
Knowledgable and very customer friendly Glad you now have him as your employee because he does a good j0b at what he does
Unsatisfied, motor issues,
Dan did an amazing job Thank you for always being there for me and helping keep my Kia running well!
I had a great experience purchasing. The lady at service desk seemed tense and short. Possibly just busy but less than cordial.
I was generally happy with my purchase in 2020 and the service department is usually friendly and efficient. However, after seeing how this dealership has treated my family and loved ones during repairs and a recent sale I would be very wary. I will no longer be recommending this dealership to people I know.
They were kind enough to fit me in , without an appointment, for my 16k check up.
We had a great experience with Ron. He was very polite and very helpful. Spitzer Kia was the best dealership experience we've ever had
Such a great dealership, we've purchased a lot of cars ?? Love our salesman Ron is such a great guy ??
the moment i walked in, i was greeted with a cold shoulder. they explained to me that the systems were not up and everything was paper copy. they didn’t realize i was an appointment. when i asked about my first complimentary oil change they stated it had to be at the dealership i got the vehicle at but they do a discount, however, since the systems were down they couldn’t validate that. unsure how that should be on me though. inspection time comes and i came in because of an oil change and my car shaking when i ... Read More Google - Apr 7, 2026
Went in for a recall. Didn’t receive any documentation about the service. Dealer Matt talked us into downgrading from our Sportage to a Seltos SX but quivered on the price when we said we were paying cash. Bummer
He was courteous and knowledgeable. Made me feel welcomed I would buy again from Lane
We were treated very well. Joy Blackburn was amazing, with a great personality. We would definitely buy there again.