Customer Testimonials
Linda Briggs is terrific! I trust her completely. She has been patient with me, even my foolish questions. I am totally ignorant about cars. The kind that says if the car isn't running right " It's broke"! Thank you Linda
I bought my last two vehicles at Spitzer. When it comes to parts and service. Linda Briggs is the best in the Service Department.
Desirae Rose was very helpful and quick to intake us for our service appointment that day.
Very good experience. Was helped as soon I went in the door. Desirae Rose did great explaining everything
Have purchased multiple cars / trucks from this dealership in the last 15 years. Very courteous and respectful. Service department always clean and well kept. Service department representative Desirae Rose was very courteous, friendly and had all my cars information readily read for my arrival . When car was completed she explained all forms and items that were going to need addressed next service appointment .
D. Rose is great to deal with. Service is always 100%. Great place to buy.
He was a great salesman very nice . Got me into something that I really liked .
We love Spitzer Kia! Everyone here is so friendly and knowledgeable. The staff truly cares about their customers and goes above and beyond to help. Highly recommend!
Alex Reed was a great help. We’ve purchased multiple cars at Spitzer Kia and Ron has always helped us in the past. Ron was off the day we went in and Alex stepped right in. Alex was professional, knowledgeable, and not at all pushy. Thank you Alex for another great experience at Spitzer Kia.
Enjoyed my time while waiting for my car thank you for the fast service would be nice to get discount prices or coupons for next service
Our salesman Ron Stephan and everyone at the dealership we worked with was extremely helpful and courteous. Ron was awesome at bringing cars inside for us to look at since it was raining outside. He was working with us and another customer simultaneously and was doing a great job of dividing his time between the both of us so we were both taken care of.
Wonderful fast quality service. Desiree Rose always very helpful and professional. MANSFIELD KIA is a FANTASTIC service center!! . The Findlay KIA service center is TERRIBLE, UNPROFESSIONAL & INCOMPETENT take your KIA to Mansfield!!!
I was very pleased with my warranty service and oil change I received yesterday at Spitzer Kia. I love my KIA Sportage Hybrid I was so happy when Rose Desirae made arrangements for me to get a ride home while the service was being done. Rose was very sweet and is an asset to your service department.
Linda Briggs was very friendly and great to work with in the service department! I'll definitely have my Kia serviced there again.
Went in for my first oil change on my 2025 Kia Soul and I was in and out in good time. I appreciate the efficiency of Desirae Rose.
Ronald Stephan was very helpful in finding us exactly what we wanted. Ronald Stephan was very patient and answered all of our questions. The buying process was quick and easy. Ronald Stephan and the rest of the staff are the best in the business. I am already telling family and friends to buy their next vehicles at Spitzer Kia.
Ron Stephan was knowledgeable, polite, helpful which made my buying experience very easy. Everyone I’ve encountered during my several years of using this dealership makes me feel confident in continuing to trust returning.
We had a good experience here. I would definitely recommend to our family and friends
We had a good experience here. I would definitely recommend them to family and friends.
Ronald Stephen was excellent to work with! He took his time, and was very professional. Best car buying experience I have ever had!
Very friendly service and very informative, they take their time with you and treat you like family would recommend anyone to visit spitzer Kia.
Do not buy a car from this company. They install etc on all the cars whether you want it or not and charge you an extra $520. When I told them I was not happy with it and I did not want to pay the $520 for it that I did not ask to have it put on the car. Because I questioned them charging people $520 more for something that they didn't ask for, amazingly the car I was looking at just sold 2 minutes after I got done talking to them. I would not buy a car from this dealer because ...
Always friendly and willing to show you whatever you want to see. Helpful and knowledgeable about vehicles and willing to show customer how to do things on new vehicle.
Ron was great at Spitzer Kia! We had an end of lease and decided to upgrade he was very helpful and patient with us through the whole process. We love our new Kia Sportage!
Anthony McQueen was so nice and easy to work with. He was able to answer all of our questions while buying our new Kia K4.
Remington was very professional and well versed in financing by providing several purchase options. The vehicles features were also highlighted and felt no pressure.
Ron was courteous and helpful. Process was quick and easy. Numerous advantages and perks from your dealership.
Super fast service. Absoluttely no complaints. Staff was very professional. Waiting area clean and comfortable.
I had a great experience with Spitzer Kia. Our salesman was Jack E and he was awesome to work with.
Ron Stephan was a great help and very knowledgeable when it came to the car we were trying to decide on. This is my 2nd Kia from Spitzers and we were not disappointed. I was impressed how he was willing to help set up the car. I would recommend Spitzers and Ron to anyone looking for new car.
Maria Dienes was very great to work with! She helped us find a car within our budget, and helped us with a crash course in using all the features in the vehicle. She was very kind, and I will be returning to this dealership in the future.
Ron Stephan was very helpful and knowledgeable. He took the time to answer all of our questions. Set up the car. We will be recommending Ron Stephan to our family and friends.
As always I have a great experience with any service work I have done at this location Thanks to Linda Briggs for her great help with all of my service calls. Thank you again Don Hawke
Blake met my wife and I at the door, listened to what we wanted, checked dealer used stock and set us up with a good used vehicle. Blake was pleasant to deal with and very helpful. Thanks Blake
Linda Briggs came up to greet me as I came into the Spitzer Kia dealership service department for my very first oil change! She seemed to already know who I was and what I had come for! She lead me into a comfortable waiting area and showed me where everything I could want was located-a complimentary coffee machine, the restrooms, magazines, and then told me about how long my oil change a tire rotation would be. She asked me if I’d like a free car wash while it was back there! Of course, I said sure! Then I sat ...
Excellent customer service! Salesman Jack Ehrmantraut went above and beyond. We couldn't be happier, definitely recommend.
I had a great experience dealing with spitzers . They always help me find what works for my needs. Ronald stephan was above and beyond the best salesman I could have
Blake was very helpful and friendly with finding a car for me. Would recommend him again.
the people are very helpful and let you know what's going on with your vehicle i own a kia and was impressed with my service and Linda Briggs was very helpful to me she's took care of my issues a couple of different times thank you Linda Briggs and Kia services.
Excellent service. Very easy transaction Ron Stephans was amazing and very helpful. He answered all questions I had
The deal that we made was a good one and we are very happy with the new car
Riley Hergatt was amazing to work with, she worked hard to get the job done. Everyone there was nice and Spitzer Kia did a great job making it happen
Remington Thompson is excellent in finding us the perfect vehicle. Very professional and yet personable. This is the second vehicle Remington has sold us this year. Thank you Remington.
I went in and told them what I wanted and what I could afford and Riley got into exactly what I wanted! She did an amazing job and the car is awesome!
They were very eager to get me the best deal possible. I brought them a quote for the same vehicle from another dealership, and they had no problem beating it. Blake Doughty, the salesman, was a pleasure to work with and helpful throughout the whole process.
Very clean and we had an amazing rep for your company and our salesman Anthony was fantastic
Maria Dienes helped my daughter buy her first car. Maria was patient, knowledgeable, and very helpful throughout the process
I want to thank Maria Dienes for all her help. She is very knowledgeable and helpful in getting what we wanted.
gewnyth hall is always a pleasure. Kind and informative when i take my vehicle in to be serviced
We had such a wonderful experience at Spitzer in Mansfield. We were very pleased with the the professionalism and the entire process. I highly recommend working with Anthony Mcqueen. He was so kind and was also training someone, and he remained so patient and courteous the entire time. He made us feel welcomed and very comfortable from the moment we walked through the door. We completed our purchase with Tyler Hamm, who was just as amazing to work with. I highly recommend stopping at Spitzer to purchase your next vehicle.
Lemons, Buy a car here if you like putting in transmissions. Two trans in two years. Gotta love it. Says there's no manager on duty when called as well.
This is a review on Linda Briggs in service. I think she's excellent in the representation of Spitzer Kia of Mansfield. Just got my oil changed and tires rotated on my 2024 Kia Soul GT Line. Linda is a service advisor who listens to the customer on concerns and she does what the customer wants and needs. She goes out of her way to make sure the customer is happy and she has excellent customer service skills.. Keep up the good work Linda and look forward to seeing you again in helping me take care of my Kia Soul
The Dealership/Service group is always ready and polite during my visit. No issues at all. I love the atmosphere and the quick work on the Kia.
Gwenyth Hall was very helpful and pleasant to interact with. She kept me updated when my car was being serviced and explained everything to me when needed.
Great experience shopping at Spitzer Kia in Mansfield, especially with Salesperson Ronald Stephan. I grew up watching the TV ads of Del Spitzer but never had the opportunity to buy there as I worked at another dealership for 35 years. Very pleased with the professionalism of the entire process and people and would wholeheartedly recommend Spitzer as THE place to get your next vehicle!
Service department diagnosed and replaced my brake caliper on my Kia. As I went to change the brakes all the way around this weekend, I learn that the caliper never worked at all, the brake pads were brand new. Called and asked the service manager if we could work out something for the cost of service to install another (the caliper is likely under a parts warranty) and he has no interest in doing what is right to stand behind the work of his mechanics. If you have a Kia, I recommend calling Jacob at the service dept. at Sandusky'...
Gwenyth Hall was pleasant to deal with on my recent service visit. Customer driven and a true people person. Made sure all my needs were met and my next visit was scheduled. Good job all around!
We were searching all over the country to find the right 3/4 ton truck to fit our needs. We came across spitzer kia mansfield and they had the right truck for the right price. Kelly was our sales woman and she did an amazing job helping us out with our out of state purchase. We have had our truck for a little over a week and I have put over a thousand miles on it and nothing has changed with the vehicle from the day we purchased it. They truly do sell great used vehicles here and I would recommend them ...
Spitzer Kia Service Department does not honor maintenance contract if car purchased elsewhere. GREEDY CROOKS
Ron Stephan was an excellent salesperson and did an great job of showing and working out a deal that I was happy with.
Expeditiously handled our shopping and final sale. Salesman was Knowledgeable and no pressure to buy
Ron in sales was very professional and personable. He got us into a Seltos and we are very pleased. I strongly recommend Ron to anyone. Way to go Ron! The Galloway, Brennan and Connie
Jim Mahek made buying a car pretty easy and stress free. He Went over everything in the car. All around it was an overall great experience buying from Spitzer Kia. I can’t thank Jim Enough For Everything he Has Done in this. Process
Linda Briggs at the service department all's makes sure my car is done right.
Bought a new kia Forte gt on Saturday with jim mahek. He made the buying process very easy and had everything ready to go. Id recommend him to anyone looking for a new kia.
I just leased my second Kia Sportage from Spitzer Kia. Although they didn’t have what I wanted on the lot, they did a search and found exactly what I wanted in one day, and I drove it home the next! My Salesman was Jim Mahek, who was extremely helpful making sure everything was ready and all my questions were answered, Thanks, Jim, for the Great Customer Service!! 👍
Thank you once again Jim Mahek (The oldest guy there....LOL) for helping me find another great Kia! Love my new ride😀👍 Blessings, Cindy Wallis
Ron Stephan is THE GUY you want to ask for in Sales at Spitzer Kia of Mansfield. Very knowledgeable about the various Kia models and the functionality of each model level. Very friendly and not pushy. His goal is to help you find the perfect car of your choice to fit your life style and budget. He gives you personalized attention before and after the sale including assistance with Service. Was the BEST EXPERIENCE when determining which Sportage to purchase with the features we needed. It's guaranteed that you too will be a happy customer by asking for RON ...
This is the worst experience I've ever had buying a car. I did my online research knew what I wanted so day before I contacted them the Jeep part of spitzer in Mansfield I spoke to a salesman he told me to call him back when I did I was told leave him a message and then he would get back with me in at least 3 hours I never heard from him again. So I went in next day told them what I wanted then they tried pushing there vehicle on me after two hrs they then told me ...
Very happy with our experience buying a used car from Spitzer. Ron Stephan took excellent care of us and the whole staff was friendly and helpful, Steve C
Anthony spent a lot of time working with us to get the car we would be happy with. I wouldn't want to deal with anyone else as long as he works there. The rest of the people did a great job also.
I recently leased my Kia Sportage from Spitzer Kia Dealership. The Salesman, Jim Mahek, was extremely helpful showing me the different options available to get me everything, and more, that I wanted in my car. He took the time to explain all the features, including setting up the multimedia system in the car for me. Mike, the Manager, searched other Kia dealerships to find the color I wanted. I am very happy with my new Kia and have to thank them for all their time and effort in making sure they did everything possible to help me, they certainly did ...
Very very happy couldn't have asked for a better salesman. I will recommend to anyone that is looking for a new car or used car
I had an appointment to have a recall notice checked out. When I checked in, the service writer said, "we'll get you fixed up and let you know when we're done". A half an hour later I realized my car was still sitting where I left it, so I went back to ask what was going on. I was told that the internet was down and the scanner needed to review my vehicle needed a internet connection. I asked, when was someone going to tell me that? No mention of the internet issue, no suggestion that ...
Kelly Potoczny was so good with me and my husband when we got our cars yesterday.I would recommend her and her fellow associates they all interacted with us in some way or another.
I got a great deal and the salesman was very helpful, knowledgeable, and friendly. His name was Jim. Ask for him if you go. I left with exactly what i wanted and the payment was lower than i expected.
Once they have your money they push you out the door my gas CSP light keeps coming on so I called the lady D says Its your problem now and hung up on me paid almost $6,000 dollars for the car should have better employees and service I just want it fixed or to know what's wrong with it do not spend your money THERE!!!!!!
Outstanding Service! They were up front and honest! You didn't have to wait like you do at other dealers. Willing to work with you! Being reasonable . Very satisfied overall! I would definitely recommend them to others! Great Job!!
Got a car and it still has the 30 day tags on it and I already have lights going off on my dash. They lied about how many times they would run our credit and then when we asked about it Mike the finance manager was very cocky and rude and spoke to me as if I were an idiot for listening to lawyers and finance professionals about dings on credit scores. I regret getting my car from them so unprofessional.
Purchased my used vehicle from Kia Mansfiled. Will never ever purchase anything from them again in. And on top of it they will never touch my car again. They never attached my plates correctly from my old car to my new. Small little detail. After having the vehicle less than a month, I had to take it back in to the service department due to the fact the NEVER totally tightened my lug nuts. Lack of safety concerns for their customers. The vehicle when they acquired it needed new brakes and rotars. They put new brakes on it but just ...
I did an online search for my new Optima & emailed Spitzer. The sales person who contacted me was Heath Roach. My husband & I went to the dealership on a horrible, snowy day : Heath was so very helpful, he cleaned off 2 cars for me and was still nice when I declined to test drive them. We test drove a car : signed all paperwork & I drove my new car home in a very short time. This was a great experience with a very knowlegable saleman. Thanks, Heath for a job well done.
My Husband brought our vehicle in for an oil change, everything was great in till I checked our Bank Account, Spitzer Kia of Mansfield doubled charged us for the Oil Change. When I called, I was told I would have to wait in till Monday to resolve this matter. They have always been good to us, I just feel this matter should of been handled in a different way. We will probably have to wait at least till Wednesday or Thursday now to get our money back.
Had car serviced for warranty work. I have never been treated so horribly at any business establishment in my entire life. The service manager, Paul Wagoner was very rude, aggressive, obnoxious, etc. He really should not be in the line of business that he is in because he has no customer service skills whatsoever. I will never set foot into Spitzer of Mansfield again.
I just purchased a KIA Sorento. I decided on the KIA because of its safety rating, warranty, great features and price... assembled in Georgia. Dean Rottman was knowledgeable and very easy to work with. The experience was an enjoyable one. I would recommend Dean to family and friends, as well as, buying a KIA.
Normally shopping for vehicles is very stressful, in my recent experience with Spitzer Kia of Mansfield it was anything but stressful. My situation was different than most but Dana Stuart listened to my situation, realized what my goals were and I drove away with not only a new Soul but also a great overall experience. I would recommend both the dealership and Dana for any and all vehicle purchasing. Sincerely, Debrah Raybuck
We were just looking at various different cars when Carrie introduced herself to us. She never came across as a salesperson, she just asked about our needs, price range, and the type of vehicle we had in mind. It was a great experience all around. We had some pre-concieved notions that turned out to be wrong and she explained everything in a polite and detailed manner. She never tried to "get over" or forget to tell us anything. They told us what was needed and even though we had a 2 1/2 hr. round trip to get it, they let ...
Thank you to Dana Stuart for helping my husband to find a vehicle he would be comfortable with. She worked very hard to make this deal happen and we are very grateful:) Love the truck and we have had no prblems. The price was right and the vehicle is in excellent condition!
Jason was a very knowledgeable and patient and persistent salesman for my new Kia Soul. I started shopping with hum in October and finally "made the deal" on the last day of December. Through the whole process, Jason kept calling me, answered all of my questions,and was a real joy to work with. He went over and above the call for me at all times. He even agreed to meet with me a few days later to go over the vehicle with me again. I really appreciated his thorough work with me.
local dealer very close and friendly.. nice people and nice work. they wash your car after a sevice call not to many dealers do this anymore. just a nice place to deal with.
bouhgt my truck brand new from you had so many on going problems with it that you could not fix just like the brakes you replaced you told me they where life time .till it came time for them to be replaced then you told me they where not but i took it to another dealer and they where rear end is still bad after you rebuilt it heater is still bad after you fixed it now iam stuck with a pice of junk that is out of warranty ..
Heath was awesome! He answered all of our questions and was very patient while we test drove several cars. He even went over our final choice with us, showing us features we probably would have taken ages to discover on our own. Visit Spitzer Kia of Mansfield, Ohio and ask for Heath Roach!!
My husband and I purchased our Chrysler Pacifica from Spitzer about 8 months ago. Our rep was ~Dana Stuart~ and she is AMAZING!! I will someday buy another car and she will be out gal. She went far and above the call to make sure our experience was excellent. We did not plan to purchase a car the day we met Dana; we were at the beginning of our search. We knew that we did not want a car because there would not be enough room, however the thought of a mini van was really out of the question too. Dana ...
the service dept.did a very good job with are grand caravan.and all the recalls that were wrong with it.and they made time in there busy schedule to get it in on short notice.
We were looking online for a new car but were unsure if anyone would be able to help us due to our past credit history. Heath contacted us and set up an appointment to look at some cars. We were there about 2hrs and left with a brand new car & a full tank of gas! They were excellent with the financing (only $1.76 over what we wanted to pay) at a great finance rate. More than we ever expected! Will be sure to visit them again when we purhcase another vehicle.
The went to Michigan to get the exact van we wanted and their price was the best. The also do good service work. We have put over 35,000 miles on since February and their service is excellent
Dana Stuart is a gem...knowledgable about the cars...and service...She made our decision of vehicles easy...and quickly did the paper work and made the switch of vehicles quickly...Being married 53 years we bought a lot of cars...this was by far the best.. Hopefully the Dodge van proves to be the best too..
Jason was very knowledgeable about car and answered all question of concerned about the car and the warrenty . Also he set up my cell phone for the bluetooth on the car and went over all the options which was very helpfull. Also showed me around the dealership and showed me all the different departments. I have had a great experiences and would recommed this dealership to friends and family.
Everything was great with Bill, he was wonderful. However just two weeks after purchasing the vehicle I was laid off and called stating that I don't think I can keep this vehicle and was basically told to bad and that if I don't it will kill my credit score. I still can't believe they didn't work with me to get me out of this mess.
We weren't for sure if we would be able to do anything. Owed on current vehicle and wasn't for sure what could be done. But, Dana said let's just see what we can do. She was very friendly and made sure we were ok and if we needed anything while the numbers were being prepared. Everything went fast and smooth. We test drove, talked about what could be done and before we knew it we were signing the documents. This is the fastest that we have ever purchased a vehicle. We recommended a family memember recently and ...
HORRIBLE EXPERIENCE! On Saturday 20-Aug-2011 I sent an online form expressing an interest in leasing a 2011 Kia Soul. Mr. Roach returned a "canned" email (autoresponder type) Sunday 21-Aug-2011 promising to contact me with further details/options/etc. HE NEVER DID! Later that same week I went to the dealership to see for myself what year-end Kia Souls were available. It was around lunchtime and apparently no one cared that I had previously sent in an online inquiry. I was then handed off to Jim Mahek, apparently because he had not yet sold a Kia. As Jim and I ...
