Customer Testimonials
I love dealing with Linda at service department!! She rocks !! Got a great deal on tires
My husband and I were very excited after purchasing our 2026 K5 . We couldn’t have had better service. Thank you Maria Toussant & Alex Reed
Desirae Rose in the service department was extremely kind, helpful, and made the service appointment experience smooth and easy.
I bought my car from there and I have had all my maintenance done there i just love Linda Briggs in service department she is a great asset to there company!!
Joshua did a great job! He was very informative and extremely helpful 🙂 couldn't of asked for a better place to go !!
The Spitzer KIA dealership Service department in Mansfield is always courteous, efficient, and friendly whenever I have service which includes the scheduling person on the telephone.
Friendly, they accommodate you, drive you to shopping while waiting on service to be completed. Professional and Linda Briggs is very customer friendly and serves each customer with care and in a timely manner.
Excellent dealership. Made me feel relaxed and happy after I drove off in my new KIA soul! Thanks again Ron Stephan.
My wife and I had a great buying experience at Spitzer KIA of Mansfield. Our salesman Lane Lafleme was very knowledgeable about the vehicles we were interested in and very helpful with any questions we had. The entire staff at Spitzer KIA of Mansfield were extremely polite and eager to help. We will definitely return to them for our next vehicle purchase.
Thanks Desirae Rose. Friendly people. Service was quick. Took my car in on time. Delivered my car back to me in the time frame promised.
Desiree Rose was so friendly and welcoming at Spitzer Kia. She was knowledgeable of the products and then the service department got me in and out and on my way very quickly. John drove us to a restaurant near by and was also so pleasant. Thanks All!
Deserai rose was very friendly and helpful. Service was comlpleted in a timely manner. No problems.
Anthony Mcqueen was super helpful and made the process super easy. He explained everything in depth and made sure I did not have any questions before leaving. I would highly recommend him to others.
Overall very friendly. I was a little disappointed that I was quoted a price for my brakes and I ended up being charged more than the quote. When I asked about why it was more I was told taxes and shop fees. But upon looking at my receipt, I was charged more for the parts and labor.
Linda Briggs has been amazing. My car has bee. In and out of the shop a few times in the past month for my check engine light and everytime I call in, she has been amazing about getting my car in! Not once has she been unprofessional or seemed irritated with me calling in the past 3 days now. She knows I am about to leave to go out of state in a few days and need my car fixed and she's trying her best to get it done.
He made sure to make me feel like I was in charge. Although he made sure to let me know how I could upgrade but what features I still get to have with different models. Very friendly and professional.
Very helpful, willing to work with you. I would definitely recommend to anyone. Even the manager made sure I was taken care of!
Have dealt with Linda Briggs before and she came through for me again . She always does a great job.
Linda Briggs in the service department is A1 and always goes above and beyond to assist us with our needs.
Was having issues with my 2024 Kia Sorento which required me to bring it in 3 separate times. Both Linda and Desiree were wonderful to work with, the techs who worked on my car were quick to service it! Would highly recommend this dealership to anyone - the customer service is wonderful and the environment is very friendly!
Linda Briggs is terrific! I trust her completely. She has been patient with me, even my foolish questions. I am totally ignorant about cars. The kind that says if the car isn't running right " It's broke"! Thank you Linda
I bought my last two vehicles at Spitzer. When it comes to parts and service. Linda Briggs is the best in the Service Department.
Desirae Rose was very helpful and quick to intake us for our service appointment that day.
Very good experience. Was helped as soon I went in the door. Desirae Rose did great explaining everything
Have purchased multiple cars / trucks from this dealership in the last 15 years. Very courteous and respectful. Service department always clean and well kept. Service department representative Desirae Rose was very courteous, friendly and had all my cars information readily read for my arrival . When car was completed she explained all forms and items that were going to need addressed next service appointment .
D. Rose is great to deal with. Service is always 100%. Great place to buy.
He was a great salesman very nice . Got me into something that I really liked .
We love Spitzer Kia! Everyone here is so friendly and knowledgeable. The staff truly cares about their customers and goes above and beyond to help. Highly recommend!
Alex Reed was a great help. We’ve purchased multiple cars at Spitzer Kia and Ron has always helped us in the past. Ron was off the day we went in and Alex stepped right in. Alex was professional, knowledgeable, and not at all pushy. Thank you Alex for another great experience at Spitzer Kia.
Enjoyed my time while waiting for my car thank you for the fast service would be nice to get discount prices or coupons for next service
Our salesman Ron Stephan and everyone at the dealership we worked with was extremely helpful and courteous. Ron was awesome at bringing cars inside for us to look at since it was raining outside. He was working with us and another customer simultaneously and was doing a great job of dividing his time between the both of us so we were both taken care of.
Wonderful fast quality service. Desiree Rose always very helpful and professional. MANSFIELD KIA is a FANTASTIC service center!! . The Findlay KIA service center is TERRIBLE, UNPROFESSIONAL & INCOMPETENT take your KIA to Mansfield!!!
I was very pleased with my warranty service and oil change I received yesterday at Spitzer Kia. I love my KIA Sportage Hybrid I was so happy when Rose Desirae made arrangements for me to get a ride home while the service was being done. Rose was very sweet and is an asset to your service department.
Linda Briggs was very friendly and great to work with in the service department! I'll definitely have my Kia serviced there again.
Went in for my first oil change on my 2025 Kia Soul and I was in and out in good time. I appreciate the efficiency of Desirae Rose.
Ronald Stephan was very helpful in finding us exactly what we wanted. Ronald Stephan was very patient and answered all of our questions. The buying process was quick and easy. Ronald Stephan and the rest of the staff are the best in the business. I am already telling family and friends to buy their next vehicles at Spitzer Kia.
Ron Stephan was knowledgeable, polite, helpful which made my buying experience very easy. Everyone I’ve encountered during my several years of using this dealership makes me feel confident in continuing to trust returning.
We had a good experience here. I would definitely recommend to our family and friends
We had a good experience here. I would definitely recommend them to family and friends.
Ronald Stephen was excellent to work with! He took his time, and was very professional. Best car buying experience I have ever had!
Very friendly service and very informative, they take their time with you and treat you like family would recommend anyone to visit spitzer Kia.
Do not buy a car from this company. They install etc on all the cars whether you want it or not and charge you an extra $520. When I told them I was not happy with it and I did not want to pay the $520 for it that I did not ask to have it put on the car. Because I questioned them charging people $520 more for something that they didn't ask for, amazingly the car I was looking at just sold 2 minutes after I got done talking to them.
I would not buy a car from this dealer because ... Read More DealerRater - Feb 10, 2025
Always friendly and willing to show you whatever you want to see. Helpful and knowledgeable about vehicles and willing to show customer how to do things on new vehicle.
Ron was great at Spitzer Kia! We had an end of lease and decided to upgrade he was very helpful and patient with us through the whole process. We love our new Kia Sportage!
Anthony McQueen was so nice and easy to work with. He was able to answer all of our questions while buying our new Kia K4.
Remington was very professional and well versed in financing by providing several purchase options. The vehicles features were also highlighted and felt no pressure.
Ron was courteous and helpful. Process was quick and easy. Numerous advantages and perks from your dealership.
Super fast service. Absoluttely no complaints. Staff was very professional. Waiting area clean and comfortable.
I had a great experience with Spitzer Kia. Our salesman was Jack E and he was awesome to work with.
Ron Stephan was a great help and very knowledgeable when it came to the car we were trying to decide on. This is my 2nd Kia from Spitzers and we were not disappointed. I was impressed how he was willing to help set up the car. I would recommend Spitzers and Ron to anyone looking for new car.
Maria Dienes was very great to work with! She helped us find a car within our budget, and helped us with a crash course in using all the features in the vehicle. She was very kind, and I will be returning to this dealership in the future.
Ron Stephan was very helpful and knowledgeable. He took the time to answer all of our questions. Set up the car. We will be recommending Ron Stephan to our family and friends.
As always I have a great experience with any service work I have done at this location Thanks to Linda Briggs for her great help with all of my service calls. Thank you again Don Hawke
Blake met my wife and I at the door, listened to what we wanted, checked dealer used stock and set us up with a good used vehicle. Blake was pleasant to deal with and very helpful. Thanks Blake
Linda Briggs came up to greet me as I came into the Spitzer Kia dealership service department for my very first oil change! She seemed to already know who I was and what I had come for! She lead me into a comfortable waiting area and showed me where everything I could want was located-a complimentary coffee machine, the restrooms, magazines, and then told me about how long my oil change a tire rotation would be. She asked me if I’d like a free car wash while it was back there! Of course, I said sure! Then I sat ... Read More DealerRater - Oct 4, 2024
Excellent customer service! Salesman Jack Ehrmantraut went above and beyond. We couldn't be happier, definitely recommend.
I had a great experience dealing with spitzers . They always help me find what works for my needs. Ronald stephan was above and beyond the best salesman I could have
Blake was very helpful and friendly with finding a car for me. Would recommend him again.
the people are very helpful and let you know what's going on with your vehicle i own a kia and was impressed with my service and Linda Briggs was very helpful to me she's took care of my issues a couple of different times thank you Linda Briggs and Kia services.
Excellent service. Very easy transaction Ron Stephans was amazing and very helpful. He answered all questions I had
The deal that we made was a good one and we are very happy with the new car
Riley Hergatt was amazing to work with, she worked hard to get the job done. Everyone there was nice and Spitzer Kia did a great job making it happen
Remington Thompson is excellent in finding us the perfect vehicle. Very professional and yet personable. This is the second vehicle Remington has sold us this year. Thank you Remington.
I went in and told them what I wanted and what I could afford and Riley got into exactly what I wanted! She did an amazing job and the car is awesome!
They were very eager to get me the best deal possible. I brought them a quote for the same vehicle from another dealership, and they had no problem beating it. Blake Doughty, the salesman, was a pleasure to work with and helpful throughout the whole process.
Very clean and we had an amazing rep for your company and our salesman Anthony was fantastic
Maria Dienes helped my daughter buy her first car. Maria was patient, knowledgeable, and very helpful throughout the process
I want to thank Maria Dienes for all her help. She is very knowledgeable and helpful in getting what we wanted.
gewnyth hall is always a pleasure. Kind and informative when i take my vehicle in to be serviced
We had such a wonderful experience at Spitzer in Mansfield. We were very pleased with the the professionalism and the entire process. I highly recommend working with Anthony Mcqueen. He was so kind and was also training someone, and he remained so patient and courteous the entire time. He made us feel welcomed and very comfortable from the moment we walked through the door. We completed our purchase with Tyler Hamm, who was just as amazing to work with. I highly recommend stopping at Spitzer to purchase your next vehicle.
Lemons, Buy a car here if you like putting in transmissions. Two trans in two years. Gotta love it. Says there's no manager on duty when called as well.
This is a review on Linda Briggs in service. I think she's excellent in the representation of Spitzer Kia of Mansfield. Just got my oil changed and tires rotated on my 2024 Kia Soul GT Line. Linda is a service advisor who listens to the customer on concerns and she does what the customer wants and needs. She goes out of her way to make sure the customer is happy and she has excellent customer service skills.. Keep up the good work Linda and look forward to seeing you again in helping me take care of my Kia Soul
The Dealership/Service group is always ready and polite during my visit. No issues at all. I love the atmosphere and the quick work on the Kia.
Gwenyth Hall was very helpful and pleasant to interact with. She kept me updated when my car was being serviced and explained everything to me when needed.
Great experience shopping at Spitzer Kia in Mansfield, especially with Salesperson Ronald Stephan. I grew up watching the TV ads of Del Spitzer but never had the opportunity to buy there as I worked at another dealership for 35 years. Very pleased with the professionalism of the entire process and people and would wholeheartedly recommend Spitzer as THE place to get your next vehicle!
Service department diagnosed and replaced my brake caliper on my Kia. As I went to change the brakes all the way around this weekend, I learn that the caliper never worked at all, the brake pads were brand new. Called and asked the service manager if we could work out something for the cost of service to install another (the caliper is likely under a parts warranty) and he has no interest in doing what is right to stand behind the work of his mechanics. If you have a Kia, I recommend calling Jacob at the service dept. at Sandusky'... Read More DealerRater - Jun 15, 2023
Gwenyth Hall was pleasant to deal with on my recent service visit. Customer driven and a true people person. Made sure all my needs were met and my next visit was scheduled. Good job all around!
We were searching all over the country to find the right 3/4 ton truck to fit our needs. We came across spitzer kia mansfield and they had the right truck for the right price. Kelly was our sales woman and she did an amazing job helping us out with our out of state purchase. We have had our truck for a little over a week and I have put over a thousand miles on it and nothing has changed with the vehicle from the day we purchased it. They truly do sell great used vehicles here and I would recommend them ... Read More DealerRater - Apr 5, 2023
Spitzer Kia Service Department does not honor maintenance contract if car purchased elsewhere. GREEDY CROOKS
Ron Stephan was an excellent salesperson and did an great job of showing and working out a deal that I was happy with.
Expeditiously handled our shopping and final sale. Salesman was Knowledgeable and no pressure to buy
Ron in sales was very professional and personable. He got us into a Seltos and we are very pleased. I strongly recommend Ron to anyone. Way to go Ron! The Galloway, Brennan and Connie
Jim Mahek made buying a car pretty easy and stress free. He Went over everything in the car. All around it was an overall great experience buying from Spitzer Kia. I can’t thank Jim Enough For Everything he Has Done in this. Process
Linda Briggs at the service department all's makes sure my car is done right.
Bought a new kia Forte gt on Saturday with jim mahek. He made the buying process very easy and had everything ready to go. Id recommend him to anyone looking for a new kia.
I just leased my second Kia Sportage from Spitzer Kia. Although they didn’t have what I wanted on the lot, they did a search and found exactly what I wanted in one day, and I drove it home the next! My Salesman was Jim Mahek, who was extremely helpful making sure everything was ready and all my questions were answered, Thanks, Jim, for the Great Customer Service!! 👍
Thank you once again Jim Mahek (The oldest guy there....LOL) for helping me find another great Kia! Love my new ride😀👍 Blessings, Cindy Wallis
Ron Stephan is THE GUY you want to ask for in Sales at Spitzer Kia of Mansfield. Very knowledgeable about the various Kia models and the functionality of each model level. Very friendly and not pushy. His goal is to help you find the perfect car of your choice to fit your life style and budget. He gives you personalized attention before and after the sale including assistance with Service. Was the BEST EXPERIENCE when determining which Sportage to purchase with the features we needed. It's guaranteed that you too will be a happy customer by asking for RON ... Read More DealerRater - Aug 9, 2019
This is the worst experience I've ever had buying a car. I did my online research knew what I wanted so day before I contacted them the Jeep part of spitzer in Mansfield I spoke to a salesman he told me to call him back when I did I was told leave him a message and then he would get back with me in at least 3 hours I never heard from him again. So I went in next day told them what I wanted then they tried pushing there vehicle on me after two hrs they then told me ... Read More DealerRater - Jan 12, 2018
Very happy with our experience buying a used car from Spitzer. Ron Stephan took excellent care of us and the whole staff was friendly and helpful, Steve C
Anthony spent a lot of time working with us to get the car we would be happy with. I wouldn't want to deal with anyone else as long as he works there. The rest of the people did a great job also.
I recently leased my Kia Sportage from Spitzer Kia Dealership. The Salesman, Jim Mahek, was extremely helpful showing me the different options available to get me everything, and more, that I wanted in my car. He took the time to explain all the features, including setting up the multimedia system in the car for me. Mike, the Manager, searched other Kia dealerships to find the color I wanted. I am very happy with my new Kia and have to thank them for all their time and effort in making sure they did everything possible to help me, they certainly did ... Read More DealerRater - Jul 18, 2017
Very very happy couldn't have asked for a better salesman. I will recommend to anyone that is looking for a new car or used car
I had an appointment to have a recall notice checked out. When I checked in, the service writer said, "we'll get you fixed up and let you know when we're done". A half an hour later I realized my car was still sitting where I left it, so I went back to ask what was going on. I was told that the internet was down and the scanner needed to review my vehicle needed a internet connection. I asked, when was someone going to tell me that? No mention of the internet issue, no suggestion that ... Read More DealerRater - Jun 26, 2017
Kelly Potoczny was so good with me and my husband when we got our cars yesterday.I would recommend her and her fellow associates they all interacted with us in some way or another.
I got a great deal and the salesman was very helpful, knowledgeable, and friendly. His name was Jim. Ask for him if you go. I left with exactly what i wanted and the payment was lower than i expected.
Once they have your money they push you out the door my gas CSP light keeps coming on so I called the lady D says Its your problem now and hung up on me paid almost $6,000 dollars for the car should have better employees and service I just want it fixed or to know what's wrong with it do not spend your money THERE!!!!!!
Outstanding Service! They were up front and honest! You didn't have to wait like you do at other dealers. Willing to work with you! Being reasonable . Very satisfied overall! I would definitely recommend them to others! Great Job!!
Got a car and it still has the 30 day tags on it and I already have lights going off on my dash. They lied about how many times they would run our credit and then when we asked about it Mike the finance manager was very cocky and rude and spoke to me as if I were an idiot for listening to lawyers and finance professionals about dings on credit scores. I regret getting my car from them so unprofessional.
Purchased my used vehicle from Kia Mansfiled. Will never ever purchase anything from them again in. And on top of it they will never touch my car again. They never attached my plates correctly from my old car to my new. Small little detail. After having the vehicle less than a month, I had to take it back in to the service department due to the fact the NEVER totally tightened my lug nuts. Lack of safety concerns for their customers. The vehicle when they acquired it needed new brakes and rotars. They put new brakes on it but just ... Read More DealerRater - Jul 14, 2015
