Customer Testimonials
I went to get my first car, I was helped with a very experienced, kind man named lane Lafleme. It was very fast and a very pleasant experience 10/10 I recommend getting your car through him!!!
It was nice, clean, and everyone there was very courteous and helpful. Intelligence, I know the financing process can be time-consuming, but I felt like things could’ve been a little more streamlined. But it wasn’t a bad experience and I felt good when I left there with a new car.
Great experience. Very knowledgeable and the staff is very friendly I purchased a 2026 K5. AWD. Nice design and a very smooth ride
10/10 experience buying our new vehicle from Spitzer Kia! Our salesman Matt was fantastic to deal with. This was my first time shopping with Spitzer. Thank you for a great experience. Will definitely be back for future car purchases!
The day I bought my car, brand new with like 50 miles on it, I remember thinking, okay, maybe this place is going to be great (compared to my last experience at another dealership). Boy was a wrong. First issue, they can’t find the second key to my brand new car. I get told they will mail it to me when they locate it. Then my breaks were squeaking, loudly in reverse. I call to ask how the warranty works because that doesn’t seem right to me with a car having 3,000 miles on it. I get told, I have ... Read More Google - Jul 27, 2026
Lane Lafleme was an excellent salesman. He was enjoyable to work with and had me driving in a new car in no time at all.
Very knowledgeable and kind people Matthew Cline is an amazing salesman and deserves a raise
Bryan has great customer service skills. He was very welcoming and friendly. He made us feel comfortable right away. I would absolutely recommend him to others!
After always buying I decided to lease this time. Self-employed people get some tax breaks when they lease. Parker Laws helped me and it seriously was the easiest, fastest transaction I’ve had! I feel like buying a car is almost as bad as buying a phone. I test drove for a bit, made my choice and he did the paperwork in about 90 mins. Easy peasy. If you’re in the market visit Spitzer and find Parker! Very knowledgeable about the car and set the infotainment center up before I left! That was big because damn these things are getting ... Read More Google - Jul 6, 2026
It was quick and he tried to find what cars I was looking at online but unfortunately they was at other dealerships which wasn't a big deal. He tried to get me to buy a suv which in the beginning I was looking at the beginning but I ultimately decided to change and go with a car for long term. And even though I wasn't really wanting to buy brand new I ultimately decided to go that route since it be best for what I plan to do.
Very Friendly And great, Fast and will work for your Needs Matt is a very polite young man would Recomend him to my friends for their auto needs
It was a busy day at the dealership but I never felt like I was less important than any other guest. I was greeted promptly and all my questions were answered. They got me financed and out the door fairly quick!
Was so happy with my purchase! Thank you Lane!!
Lane at Spitzer of Mansfield was amazing and definitely sold us on this amazing car for an amazing price. He was honest about everything and didn’t pressure to sell like most car sales people do.
Good. Parker was helpful and not pushy. Friendly. Detail took a bit longer than I hoped for but that was okay.
This is the second kia I have purchased from Ron and it has always been a pleasant experience the whole staff is courteous and helpful.
Matt Cline was amazing and helped me purchase my brand new Kia Carnival!
I highly recommend Ron Stephan! He has helped my family numerous times throughout the years. He listens to what we’re looking for, guides us through our decisions, and ensures we receive every discount we qualify for. He has never made us feel pressured or uncomfortable. If you’re looking for a car guy who listens, Ron is your guy!
I spoke with Dan in service regarding a recall on my Kia K5. He was very professional, informative, polite, and nice.
Matt was an awesome person to work with. He was friendly, we cracked jokes with one another. He was very helpful in getting me in a new car.
This was my first time ever buying a vehicle, I am switching jobs from Mount Vernon to Columbus and was NOT driving my truck all the way to Columbus so I was in the looks for a car, a very specific one. I wanted a 2026 Kia K5 AWD GT-Line. Blacked out, brand new, with the black seats.Then I met Matthew Cline. I gave spitzer a call and told the salesman what I was looking for and he said they had them on the lot. So Matt took my number and texted me to set up a day to come ... Read More Google - Jun 10, 2026
This my second time purchasing a car from KIA. Ron Stephans is awesome. I had him both times and he is great at his job, highly recommended.
They were incredible and were ready to take care of any questions or concerns, highly recommend! If I had to go through any dealer to get a vehicle again I would choose them everytime!
Loved working with Ron at Spitzer KIA Mansfield so much that our family purchased 2 vehicles in one week from him!
Can not say enough about the Spitzer Kia Dealership in Mansfield, Oh. They were great to work with. I am very happy with my buying experience there. And would definitely purchase from them again.
Okay This is my second time purchasing a vehicle from here, Ron Stephans is awesome both times I have had him a as salesman.
My husband and I came here in need of a vehicle. After dealing with several, stubborn salesman (from other dealerships,) that refused to negotiate, we came here to look at a Kia carnival.
Bryan Howell was an honest, kind, and understanding salesman. He answered any and all questions regarding the kia we were looking at, understood a deal was made online, and honored it without any hassle, or talking us out or into anything. He was straight forward, and got right down to business, which made it very easy to work with him, and everyone was on the same page ... Read More Google - Jun 1, 2026
Great experience as always, Matt was great. I will definitely be back and would recommend
Matt went above and beyond while helping get me into my new car. I would and have shoped spitzer on different occasions and will continue to do the same in the future thanks matt
Ron was great. Second car we bought from him. Plan on buying another telluride next year.
Let me tell you a story about a German kid with a French name...Lane LaFleme. The moment we walked into the dealership he made us feel at home, he was sincere, knowledgeable and you could tell he loves what he does. We were looking to test drive some cars to decide what to lease next, since I have never "loved" any of the cars I had. Lane assured me he would help me find a car that I loved, and that he did. The Dream team of Lane, Nate and Anthony worked their magic to get us ... Read More Google - May 22, 2026
Great working with Lane to purchase our 2027 Telluride.
I want say how amazing my sales guy Ron is he’s very knowledgeable and very up front with you. He doesn’t bull crap you around he’s very up front with everything. I will definitely go back when I get another vehicle.
Lane was very helpful and easy to work with. Very open and honest from the beginning. Was able to get me the lowest rate and answered all my questions.
I'm going to start off saying, as most people, I hate the car buying experience! I don't like dealing with the salesmen. They can be pushy and rude. That was until I met Ron! I can be straight forward and some people dont know how to take that. Ron was amazing!! He took 2 days to answer my questions and worked hard at getting me the deal I wanted. He was patient and very kind. I dont leave many reviews but Ron deserves to be recognized for his hard work. I love my new car and appreciate Ron's ... Read More Google - May 13, 2026
Lane was very patient with us in choosing a new vehicle. I would recommend him highly.
Matt Cline was honest and a great sales person to work with. He knew what I needed and made sure I left happy.
Ron is a wonderful salesman. Mark and i appreciated the no pressure approach. Along with Ron, Logan was also great to work with, and to chat with. The whole purchase was positive and memorable. We will gladly be a returning customer! Thank you all for the grand experience.
Can never say enough about any of it! It's all great across the board! The dealership feels so comfortable in every way that you feel as you're visiting long known friends/family!
Another smooth purchase for my second Sportage from Ron Stephens. Thank you for all of your help. Highly recommend using Ron if you’re in the market for a Kia vehicle.
I really don't have anything to complain about every time I visit you know it feels like I'm visiting a family member you get treated with respect
Desirae was very welcoming and polite! I was able to watch my car being serviced from the window in the waiting area. Your service technician was very efficient and did everything I hoped he would do! Thanks
My review in no way reflects the service and care I received from Dan. He was fantastic and very helpful. I was quoted $640 for my brakes when I went to pick up my car the bill was $811! Big difference, Dan was patient, kind and made the necessary phone calls to correct my bill. The brake work was well done.
As far as the oil change, that was spot on. No complaints there. The service advisor Dan Varga was very friendly and professional. My complaint is on the dealer recommended services of fuel induction for $219.95 and differential/transfer case for $249.95. My car starts well, runs smoothly and the check engine light is not on. Also, in Nov. 2012 Kia issued service bulletin 058 for fuel induction cleaning/ flushing. It stated that this is not a recommended or required maintenance procedure. For the differential/transfer case, they recommend that they be inspected every 37,500 miles or 48 months, and that the oil be changed anytime ... Read More DealerRater - Apr 22, 2026
On a positive note, they worked with my schedule. I had to reschedule my service appointment due to my work schedule. The service took my car at the appointed time. The work that was required by maintenance schedule was completed. They did NOT do any work on my car that was NOT needed. I was updated on the progress of the work. The work completed in a reasonable time. The staff was friendly, polite and professional. I have NOTHING negative to say. So, a POSITIVE experience.
I was estimated and hour and a half. Returned at the hour and a half mark to pick up my car. When I returned the car was also finished and pulled back around to pay and leave. I then waited an additional 40 minutes to check out. Upon checking out y'all had difficulty finding my prepaid services I signed up for so that took additional time to find that in the system and sort out my bill to pay and leave.
Excellent company. The service department is great. Bring your car in and a promise it you’ll have it the next day you have it the next day great service.
Service 5*
Quick service clean Staff was friendly they got right in service was done in a timely maner
Needs better tech's to figure out your issues with your vehicle! And Service Advisor needs to be more on hand!
Knowledgable and very customer friendly Glad you now have him as your employee because he does a good j0b at what he does
Got my car on out and in a timely manner .
Great experience. We love working with Ron!
They were nice and courteous in the service department line they always r.
We recently purchased a new Kia at Spitzer Mansfield. Our Sales Consultant Ron Stephan is probably the best person we have ever had to work with. He is extremely Kia knowledgeable and very efficient thoughout the entire process. It was actually not a disturbing process. The finance manager meeting which is normally an unpleasant experience was not unpleasant. We were in a hurry and Logan North must be a very efficient person! We were done with the signing of the voluminous stack of papers he had prepared in short order. Hope I didn't sign my house away, LOL ... Anyhow ... Read More Google - Apr 14, 2026
They were a little busy that day. But they were able to get me in and get my service done. The folks in your service department were very professional, easy to talk with the individual working. In your parts, department was also great.
Dan did an amazing job Thank you for always being there for me and helping keep my Kia running well!
I had a great experience purchasing. The lady at service desk seemed tense and short. Possibly just busy but less than cordial.
Great dealership with flexible financing options. Matt C. personally made sure I was taken care during a complicated transition into a new vehicle. They all strive to make sure every customer is given a premium experience. I've been working with spitzer for years and have never had a dull experience. There service team detail oriented.
They were kind enough to fit me in , without an appointment, for my 16k check up.
We had a great experience with Ron. He was very polite and very helpful. Spitzer Kia was the best dealership experience we've ever had
Desiree, she is a sweetheart. Friendly, knowledgeable and helps me keep my maintenance on my car on track. Goes above and beyond, helped download the app on my phone and showed me how to use it
Such a great dealership, we've purchased a lot of cars ?? Love our salesman Ron is such a great guy ??
Dan was great!! Very personable and knowledgeable. Helped put my fears at ease.
Dan was so helpful answering questions I had. Very timely. Happy to work with them.
Dylon and Logan were FANTASTIC. I had lost faith in this company until those gentlemen turned it around. ALL Spitzer locations should send their employees to Mansfield for training on how to handle sales and customer service. Wonderful experience.
Excellent service. Professional, friendly, and got the job done without any flaws.
I’m a repeat buyer from Spitzer Kia of Mansfield. Customer service has always been excellent. Matt was the salesperson that I bought my last vehicle from. He was awesome and a great resource for answering any questions that I had.
Employees very helpful and courteous. Service done in a timely manner and details provided 👌
He was courteous and knowledgeable. Made me feel welcomed I would buy again from Lane
Great experience working with Parker on my purchase of a Kia GT Turbo Hatchback. I also had a auto dim mirror installed in the service department, which was also professional and quick.
Dropped my vehicle off overnight for warranty work. When I picked it up the next day, the paperwork was messed up. They had the wrong mileage and other vehicle information stapled to mine. There were several red boxes on the inspection also checked that did not make sense for my vehicle
Got my vehicle in quickly for service and kept me updated on the problem, the cost and when completed.
We were treated very well. Joy Blackburn was amazing, with a great personality. We would definitely buy there again.
Everyone at the dealership is always very nice, friendly and helpful. Only issue I ever have is for someone to answer the phone when calling to make appointments!!
Nice and helpful. It was a great experience. They very nice and friendly. The vehicle was exactly what we were looking for at a great price! I would definitely recommend them!
Awesome!!! No that you Awesome Awesome!!!! Awesome!!! Awesome!!!! Awesome!!!! Awesome Awesome Awesome Awesome Awesome Awesome!!!
Great, except service computers were down Megan was very helpful in resolving the computer issues
Very good service. Always friendly and ready to help with any issues
I took time off of work to get your tires and it turns out they double booked and didn’t call me until I was already on my way. This isn’t the first time this has happened and the guy who called me wasn’t very pleasant. To be honest, he was kind of a smart Alec. I sure miss the days when Linda was there. He had excellent service then it’s really went downhill since she’s no longer there.
Everything was done very professionally and everyone was very nice.
Very poor customer service. Waited 3+ weeks to get a warranty approval which resulted in work not being done when originally scheduled. Left several messages with Service Manager and never received a single call back. Left messages with General Manager and again not a single callback. Sad thing is, I'm looking to buy another new one and would like to buy local but this experience soured me on Spitzer Motors.
